Services agreement
Fieldline Ltd and Basinworks Logistics Ltd
1. Scope of services
Fieldline provides route planning, dispatch and proof-of-delivery software to the Customer’s depots named in Schedule A, with onboarding for up to forty drivers and two dispatch leads.
Changes to the depots or to the number of drivers are agreed in writing and priced under the fees section.
2. Fees and invoicingChanged
Fees are charged per active vehicle per month at the rates in Schedule B. Fieldline invoices monthly in arrears and the Customer pays within 30 days of the invoice date.
3. Service levelsChanged
The platform is available 99.5% of each calendar month, excluding scheduled maintenance announced 48 hours ahead.
If availability falls below that, the Customer receives a credit of 5% of that month’s fees.
4. Term and renewal
This agreement runs for twelve months from the start date and renews for further twelve-month terms unless either party gives sixty days’ notice before a renewal date.
5. Data handlingChanged
Fieldline processes route, vehicle and driver data only to provide the services. Data is stored in the United Kingdom and deleted within 90 days of the agreement ending.
6. LiabilityChanged
Each party’s total liability in any year is limited to the fees paid in the twelve months before the claim. Neither party is liable for indirect or consequential loss.
7. ExclusivityNot in v3
During the term the Customer will not use another routing or dispatch platform at the depots in Schedule A without Fieldline’s written consent.
This does not cover depots the Customer opens or acquires after the start date.
8. Termination
Either party may end this agreement on thirty days’ written notice if the other materially breaches it and does not put the breach right within that period.
On ending, Fieldline exports the Customer’s route history in an open format within ten working days.